Privacy Policy

Effective Date: 1 June 2026

At BioPeptiq, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Contact number
Billing and delivery addresses
Payment-related information
Account login information
Order history
Website usage and analytics data

We collect information directly from you when you place an order, create an account, submit an enquiry, subscribe to communications, or otherwise interact with our website.

2. How We Use Your Information

Your information may be used to:

Process and fulfil orders
Provide customer support
Communicate regarding orders and deliveries
Verify customer information
Improve our products and services
Respond to enquiries
Send important updates relating to your account or purchases
Comply with legal and regulatory obligations

Where permitted by law, we may also send promotional communications. You may opt out of marketing communications at any time.

3. Payment Security

BioPeptiq does not store or have direct access to your full payment card information.

Payments are processed through secure third-party payment providers that use industry-standard encryption and security measures to protect your financial information.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties where necessary to:

Process payments
Deliver orders
Provide website functionality
Comply with legal obligations
Protect our rights, customers, or business interests

All third parties are expected to maintain appropriate confidentiality and security standards.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website performance, and remember your preferences.

Cookies may be used to:

Keep items in your shopping cart
Remember login sessions
Measure website traffic
Improve website functionality

You may disable cookies through your browser settings, although certain website features may not function correctly.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements

8. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Object to certain processing activities
Withdraw consent where consent is the basis for processing

Requests may be submitted using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. BioPeptiq is not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

10. Changes to this Policy

BioPeptiq reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.

11. Contact Information

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

BioPeptiq

Email: info@biopeptiq.co.za

Phone: +27 79 340 8244

Cape Town, Western Cape, South Africa

By using this website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.